Job description
Nice to meet you, we're Snow Joe - a rapidly growing eCommerce company.
We started as a single product company in 2004 with our iconic electric snow shovel - the "Snow Joe". Today, Snow Joe, together with its complementary brands Sun Joe, Aqua Joe and Auto Joe, is a digitally native, direct-to-consumer company that designs, develops, and distributes high-quality outdoor residential tools and winter weather solutions. We sell our products direct to consumers, retail partners like Amazon, Walmart and Home Depot, their retail .com counterparts, and television shopping networks like QVC and HSN.
We're looking to add to our team of experts who care deeply about our customers and our Company.
Our people have powered Snow Joe's mission: to disrupt a historically gas-driven lawn and garden market sector with top-quality, easy-to-use tools that are both affordable and eco-conscious, and to deliver these tools to our customers with prime-like speed. Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our industry. We strive to continuously learn, explore, experiment and achieve results.
The ideal teammate would be…
A vital representative of the CFO's organization; someone who collaborates with leaders, managers, and colleagues cross-functionally across teams to build strong business relationships. As a member of the Finance organization, you will;
- Build a sense of community within Finance and with other teams across the Company
- Help secure the recruitment of top talent for Finance roles
- Create a culture of excellence in execution that recognizes and rewards high performance
This position will be required to work out of our Hoboken office, this is not a remote role.
The ideal teammate would be able to:
- Manage collections of outstanding account receivables and customer deductions process
- Manage accounts receivable portfolio for trends and warning signs; make recommendations and implement actions necessary to maintain and improve department metrics including DSO, AR turnover, and aged accounts
- Partner with Sales and Legal to accommodate credit needs, mitigate credit risks, and establish process and timing for credit review and approval
- Enhance and maintain accounts receivable reports to monitor customer balances and payment trends
- Manage department operations to ensure the accounts receivable functions are being performed in accordance with company policies and procedures
- Publish KPIs and/or accounts receivable dashboard to help monitor the business
- Manage and improve AR/collection KPI
- Lead by example with experience negotiating and collecting on current & past due balances with a laser focus on maintaining positive client experiences.
- Coordinate, integrate and review the work of Senior/Junior Analysts on the team, provide training to team members, keep them informed of current issues, do performance reviews, and provide direction on team goals and objectives.
- Act as a Subject Matter Specialist (SMS) for Order to Cash process, perform SOX controls and provide support for internal and external audits as needed.
- Review deductions and claims support, including monitoring customer deductions, matching with appropriate credit notes, and managing deduction discrepancies.
- Re-bill any invalid deductions in a timely manner and provide completed backup documentation to aid in the collection of the re-bill. Pursue and monitor collections of re-bills.
- Identify opportunities to improve processes that will minimize non-promotional deductions, clear deductions in a timelier manner and provide more extensive or reliable information to Marketing for promotional deductions taken.
- Coordinate or perform special projects and research into Order to Cash issues. Participate in cross-functional teams as an expert related to O2C processes.
Would you describe yourself as someone who has:
- Bachelor's degree in Accounting, Finance or related field or equivalent relevant work experience (required)
- 5+ years of experience in Collections and/or Customer Service (required)
- Strong collection and negotiation skills
- Demonstrated history of reaching and exceeding Collections Department goals and standards for customer service
- Knowledge of commercial credit and collection laws
- Experience in establishing a credit and collection policy
In addition to amazing teammates, we also offer:
- Company contribution towards you and your family's full health benefits package with a choice of different plans/options
- Paid time off that increases over time
- Paid holidays
- Full office café with snacks/drinks and lunch options daily plus bi-weekly team building events at our Hoboken location
- Open concept creative office spaces
- Employee discount on our products
- Pre-tax Flex Spending/Health Savings Account
- Company contribution toward Commuter Benefits
- 401k/Pension Plan partially paid for by us (full-time salaried employees only)
We look forward to speaking with you!
We look forward to speaking with you!
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