Job description
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
Please note, this position can be based in Irvine, CA, Austin, TX, or remote
The Accounts Receivable Specialist will help with the creation and implementation of best-in-class finance and accounting practices. The incumbent is detailed oriented, has a strong foundation in billing and collections, and has demonstrated work experience on billing and accounts receivable (A/R) teams for a fast-paced and highly transactional companies. This role requires the incumbent to exercise assertiveness, professional discretion, independent judgement, and to perform their responsibilities effectively.
How you'll add value:
- Collections: Exercise professional judgment and positive communication with customers regarding billing and payment queries and resolving past due accounts.
- Negotiate with customers on past due amounts and create and enforce approved payment plans. Assist with collections process and ensure that any increase in A/R balance is investigated properly.
- Monitor and recommend any seriously delinquent accounts for database termination.
- Support daily and monthly billing and accounts receivable functions to ensure customer accounts are accurate and current.
- Research and respond to billing inquiries or disputes; FreshDesk tickets.
- Review of Customer Agreements, to ensure that associated revenues can be properly recognized, and customers adhere to terms set forth by R365 Master Subscription Agreement.
- Responsible for processing of manual billing projects.
- Cash application: Applying open credit memos to open customer invoices.
- Manually processing payments on file.
- Refunds: Gather all pertinent information for manager approval.
- Facilitating approved payment plans and executing new due dates in system.
- Back-up: Process checks, bank payments, and bank deposits.
- Ad hoc projects as assigned by management.
What you'll need to be successful in this role:
- 2-3 years demonstrated A/R accounting experience
- Higher education coursework in Business or Accounting preferred
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- Sage Intacct experience (preferred but not required)
- Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls
R365 Team Member Benefits & Perks
- Competitive compensation package
- Hourly Position: $25.50-$28
- Ability to work remote or hybrid
- Comprehensive medical benefits
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
- Philanthropy events
Why join our amazing team?
- We're a community that prides itself in creating innovative solutions and producing quality work
- Our product is the secret ingredient that makes a real difference to restaurants nationwide
- The open concept work environment that we've created is causal, collaborative, and cultivates communication
#BI-Remote
$24.50 - $28 an hour
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
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