VCCP US

Account Supervisor

Location: Herndon, VA (hybrid)

THE BIG PICTURE:

The VCCP Partnership is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian (C) and Ian (P), who founded the agency on the principles of simplicity, collaboration, un-preciousness and integration around ideas rather than channels. Their founding client was BT Cellnet, now more commonly known as O2 and the most awarded brand in IPA effectiveness history.

Since then, the agency has grown to have offices all over the world. In the US we are made up of two locations, New York and San Francisco, with clients based all around the country.

Across the Partnership, we work with a broad spectrum of clients from O2 and CompareTheMarket to easyJet, Paddy Power, Dominos and Cadbury. Our work transcends the marketing mix, leading everything from social media or launch campaigns to DM and web build.

We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications.

OUR CULTURE:

The VCCP Partnership has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes:

• A collaborative nature
• An entrepreneurial spirit
• Take pride in their work
• Have an honest approach
• Be un-precious and be able to recognize that a good idea can come from anywhere
• Take responsibility

OUR PURPOSE:

So what do we actually do? Put simply we exist to transform the fortunes of our clients by challenging and disrupting the categories they operate in. It’s why we describe ourselves as ‘the challenger agency for challenger brands’.

THE ROLE OF ACCOUNT MANAGEMENT AT VCCP US:

As the face of the agency to our clients, and the central organizing hub within the agency, account management needs to lead all those around them to do outstanding, high-impact work. Account management is the liaison between the agency and our clients, responsible for ensuring that all projects are delivered on brief, on time, and on budget. They are the champion of the agency and the work, a trusted partner to our clients, and the go-to person at the agency for any information needed about an account or project. It is ultimately the responsibility and objective of account management to grow the client business and be a pillar of leadership in the agency. This Account Supervisor will serve as a strong representative for the agency based in the Audi of America office in Herndon, VA.

ABOUT THE ROLE:

Lead an automotive account while reporting into the Audi Account Director on a day-to-day basis. An Account Supervisor at VCCP US needs to be willing to jump into any situation, wear many hats, and know how to get things done. Ensure fluid collaboration between departments to deliver work to clients that is on brief, on time, and on budget. Ideally, stays connected to mid-senior level clients.

Responsibilities include but are not limited to:

Be a problem solver:

• Ability to accurately identify/dissect the key elements of a problem
• Have an understanding of the implications and impact of action on subsequent events
• Generate innovative and creative solutions consistently

Excel in collaboration:

• Collaborate with all client departments (Marketing, Retail/Sales Operations, Public Relations, After Sales, Legal, Product Planning, Travel etc.) and agency partners (Strategic/Creative, Paid Media, Digital, Experiential, Customer Experience, and Public Relations).
• Build, nurture, and maintain solid and lasting client relationships
• Act as agency representative/point person with other partner agencies
• Partner with all internal and client departments in the development of strategically sound advertising and communications plans
• Oversee all stages of project planning, executions and deployment to ensure the highest level of quality is met
• Assess, evaluate and lead during all stages of project development
• Serve as a partner to production team to ensure efficient communication internally and with the client
• Administrate access to all channels even if they are not the primary community manager

Serve as client support and champion of agency’s work:

• Partner with strategy to develop creative briefs
• Provide leadership for the account on behalf of the agency
• Review all creative to assure that it satisfies client objectives and strategies
• Review all media, planning/research and other work to assure that it satisfies client objectives and strategies
• Focus on establishing and meeting/exceeding success metrics and KPIs
• Lead ideation sessions and social media program implementation across departments/partners
• Coordinate and relay AoA requests to the agency
• Support the agency on-site with issues that need the attention of business owners
• Review and provide preliminary copy/layout approval on marketing materials
• Manage daily inbound/outbound Marketing/Public Relations materials between the agency and AoA
• Participate in staff meetings and relay information back to agency team

Leadership:

• Own the integrated content process and manage smooth collaboration across all departments
• Lead the agency’s social media integration for the Audi of America organization, acting as a point person for all integrated efforts related to marketing/corporate communications
• Provide the agency point of view, expertise, and recommendations

Finance Role

• Elevate concerns to Account Director or Department Head re: hour overages and/or deliverable overages, and work to determine recommendations to mediate these and provide a plan to agency senior management
• Ensure agency is funded by client as outlined in SOW
• Work with Account Director to forecast account financials and project needs, as well as identify and grow new project opportunities
• Be comfortable developing project SOW documents and change orders. Work in collaboration with Account Director and finance leads to ensure all proper approvals both internally and with client

This hire will be expected to work onsite in our client’s office in Herndon, VA at least 2 days per week, as the sole onsite representative for our agency.

Skills & Experience:

• 5+ years’ experience in an account management or strategy role, within a creative agency, is required
• Experience with automotive or luxury is a plus; at minimum an interest in automotive is a must
• Ideally has worked with global companies
• Well versed in all facets of social media
• Proven success leading brands on platforms: Twitter, Instagram, YouTube, Facebook, Pinterest and LinkedIn.
• Very comfortable with all facets of production (photography, broadcast, digital)
• Expertise in developing schedules and budgets
• Ability to operate autonomously and take a proactive approach
• A well-spoken, clear, polished communicator with strong listening skills that can engage professionally and clearly, both verbally and in writing, with a variety of people across the agency and externally.
• A master collaborator, able to successfully build and maintain professional relationships with stakeholders at all levels both internally and externally. Swift to adapt to various personalities and situations.
• Instinctively entrepreneurial and a solutions-oriented problem-solver
• Ability to thrive and adapt in a fast-paced, ever-changing work environment. Must be flexible as priorities shift.
• Displays a high level of diplomacy, and a calm and collective demeanor
• Has a “can-do” attitude
• Has a keen eye for details, a strong knack for multi-tasking, and is incredibly organized
• Mac proficient
• Proficiency in Google Suite (Analytics, Drive, Sheets, Slides, Docs, Calendar, Gmail)
• Proficiency in Microsoft Office programs
• Located in commutable distance to Herndon, VA and willing/able to work in client’s office (hybrid 2+ days/week)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the agency.

We’re passionate about creating a workplace that promotes and values diversity, equity and inclusion. Our belief is that all humans are worthy of dignity. At VCCP, we are committed to cultivating an environment that welcomes every gender identity or expression, religion, ethnicity, sexual orientation, age, disability status, citizenship, or anything that makes you unique.