Job description

The Account Specialist is responsible for providing effective, world-class, customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This position will take a proactive approach to service and relationship building with customers.

Here's what you'll do:

• Proactively correspond with customers to confirm satisfactory order completion.
• Coordinate review of customer inquiries with appropriate internal departments.
• Process the opening of new accounts and reestablishment of inactive accounts.
• Complete account maintenance steps.
• Establish supportive, trusting relationships with sales representatives and retailers in assigned region.
• Monitor inventory reports to establish realistic timeframes for customers.
• Provide timely feedback to the company regarding service failures and/or customer complaints.
• Consistent follow-up on key accounts and as needed on customer issues to ensure resolution.
• Facilitate customer inquiries or issues with appropriate internal departments, including working with finance to resolve outstanding payment/credit issues.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to further enhance the customer experience.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of customer service-related experience is required.
• Proficiency with MS Office (Word, Excel and Outlook).
• Prior experience with an ERP is preferred.

Benefits

• Competitive salary and benefits.
• 401k plan with match.
• Four weeks of PTO each year to start.
• Company celebrations.
• Flexible work environment.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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