Job description

About Us

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Instructions: Please make sure to fill out all required fields in the application process, making sure to list a minimum of 3 employers unless you have worked for less than 3 employers. For required fields that may not apply to you, enter "N/A". Please also include 3 professional references i.e. individuals who you worked with, ideally supervisors.

This position reports to the VP Digital Marketing and is responsible for leading initiatives to strengthen our member onboarding activities in alignment with our Life matters brand.

• Process Owner: Coordinates the overall process for onboarding new and existing members for deposit and loan products to ensure convenience and efficacy.
• Facilitator: Connects the onboarding process across multiple member touchpoints and business units to deliver a seamless and frictionless experience.
• Communicator: Updates the organization about pertinent information related to the onboarding process to build consistency and collaboration.
• Data Analysis: Monitors progress and performance to gauge success and inform process improvement activities.
• Change Agent: Facilitates change management for onboarding practices, process, and policies; including enhancements
• Technical Advisor: Supports the utilization of onboarding applications and technology.

Education:

• Bachelor degree in business or related field, or equivalent work experience

Experience:

• 7-10 years of proven experience in program management, stakeholder management skills and managing/leading a team
• Proven budget management experience
• Demonstrated ability to influence leadership in a dynamic and diverse environment
• Proven ability to work collaboratively across businesses and with a wide range of stakeholders
• Experience in evaluating and partnering with premier external providers
• Experienced facilitator who has demonstrated ability to deliver fit for purpose content and apply experiential learning techniques
• Experienced with onboarding tools and processes

Skills:

• Proficiency with Microsoft Office 365 applications
• Proficiency with presentation and collaboration tools
• Critical thinker with strong ability to diagnose capability gaps and identify solutions
• Project and change management skills
• Excellent verbal and written communication skills

Other:

• Detail-oriented and able to work effectively on numerous projects
• Valid driver’s license and owns vehicle
• Able to travel to neighbor islands or out of state as needed
• Able to lift 25 pounds
• Able to work flexible hours as needed

Make a difference one life at a time!

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