Account Manager - Office Supplies & Furniture

Remote - Cleveland, OH

CABVI (Cincinnati Association for the Blind and Visually Impaired) is currently seeking a full-time Account Manager VIE Ability to support the Cincinnati Association for the Blind & Visually Impaired s rapidly growing office supply e-commerce business, VIE Ability. This position will lead outside and inside business development initiatives for multiple product lines and services in the state of Ohio. This position reports to the Director of Sales.

About The Position

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  Leads outside and inside business development initiatives for multiple product lines and services in the state of Ohio. Generates and maintains relationships and provides customized solutions to client needs. Achieves established growth target and customer satisfaction metrics.

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    Actively identifies and leverages opportunities to connect with potential customers
  • Follows up with leads in a timely manner
  • Overall responsiveness to customer concerns, ideas, and needs

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  Performs analyses of customer data to determine trends and identify sales opportunities.

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    Create, maintain and update monthly and yearly sales reports and analytics
  • Follow up with customers via phone and in person to review account
  • Lost/gain report showing retention of customer base

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  Maintains documentation to provide accurate, timely reporting of sales efforts.

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    Provide weekly, monthly, and yearly documentation of sales activity as directed
  • Provide input to establish sustainable email campaign for prospective, existing, and former customers
• Provide verbal and written feedback to Director of Sales for use in developing appropriate sales and marketing materials including product sheets and flyers to effectively promote agency products and services.

• Completes other tasks, duties, and projects as assigned.

About the Job Qualifications

• Bachelors Degree preferred or equivalent experience.

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  5 years or less of sales experience with developing new sales opportunities including selling existing products as well as customized solutions.

• Self-motivated, high integrity and a strong desire to make a difference a must.

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  Active listening skills; able to identify customer needs and perspectives.

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  Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

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  Strong verbal and written communication skills.

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  Local and occasional overnight travel required.

• Positive attitude and sense of humor a must.

About VIE Ability

With an unemployment rate for individuals who are blind at 65%, purchases from VIE Ability help provide jobs and professional training to help persons who are blind or visually impaired to develop the skills needed to succeed. The goal of VIE Ability is to operate with at least 75% direct labor from people who are blind or visually impaired. In the daily process of fulfilling office supply orders and handling customer service calls, these individuals work one-on-one and in groups to develop proficiency and confidence needed to be successful in our community. In todays economy, most jobs whether in manufacturing or in the service sector require the use of a computer to perform daily functions. This is particularly challenging for individuals who are blind. While working at VIE Ability our staff learns to excel on the computer using specialized audio screen-reader software, magnification software, refreshable Braille, or a combination of the three. We are proud of the work we are doing and of the partners who support this office supply social enterprise.

About CABVI

CABVI is a private not-for-profit agency with a long and respected tradition of offering comprehensive services to people who are blind or visually impaired. Located just minutes from vibrant downtown Cincinnati and beautiful Northern Kentucky, CABVI offers an excellent working environment and a competitive compensation and benefits package that includes: Health, Dental, Vision, Short and Long Term Disability, Group and Supplemental Life Insurance, 401(k), paid holidays, vacation, sick, and personal leave, and flexible scheduling. For more information on CABVI, please visit our website at http://www.cincyblind.org

About How to Apply

For consideration, please apply at: https://www.cincyblind.org

CABVI is an EEO M/F/Disabled/Veteran employer. CABVI is a Drug-Free Workplace.

If you require assistance with your online application, please reach out to our Recruiter at Kathy.Walker@cincyblind.org