Job description

The Best Bees Company is seeking an Account Manager to join our growing product fulfillment team-

Our group is made up of dedicated environmentalists working to support scientific research in honeybee colonies on buildings and in backyards across the United States. Account Managers at Best Bees act as our corporate client advocates and work closely with our Product Fulfillment team to ensure that services and orders are understood and delivered to the client’s satisfaction. They work alongside the Field Operations team to coordinate the successful delivery of Best Bees’ unique offerings for corporate accounts.

This position is responsible for:

• Overseeing the onboarding process of new corporate accounts including initial kick-off meetings with property management teams & leadership.
• Helping property management teams ensure the successful integration of beehives on a property by providing resources and assisting in answering tenant questions.
• Nurturing existing corporate accounts through exceptional customer service and creative problem-solving with the support of the Sales and Operations teams.
• Identifying when accounts are interested in expansion and working with Business Developers to ensure a seamless handoff process.
• Helping to coordinate the annual contract renewal process for our corporate clients, supporting new marketing initiatives, and working closely with the Client Services team.
• Working with the Products and Events fulfillment team to ensure that each contract is fully executed including any supplemental orders or events, reviewing the client experience, and providing suggestions for improvement.

Qualifications:

• Bachelor's degree in sales, communications, or a related field
• 1-2 years in client-facing account management, contract fulfillment, or client services role
• Proven ability to nurture and grow client relationships over time; familiarity with the contracting process and property manager/vendor relationships
• Excellent communication, listening, and presentation skills, commitment to customer service
• Passionate about protecting pollinators and able to speak about their importance, ready to learn about honeybees and advocate for the Best Bees Mission
• Ability to work independently, resilient attitude, and proven problem-solving skills.

Compensation/Benefits:

• Competitive Salary
• PTO and Sick Time, Ability to Float Holidays, Winter Reset
• Flexible schedules (Ability to Work From Home (WFH))
• Health and Dental Insurance
• Personalized Training
• Beekeeping Information/Supplies/Materials/Products
• A positive ESG mission with unique culture

Who We Are

The Best Bees Company installs and maintains honeybee hives on commercial, government, and residential properties in urban centers across the US. Our mission is to improve pollinator health and expand the bee population by partnering with clients across all sectors of business and government.

Since 2010, we have made a tangible, positive impact on the environment, one beehive at a time. The Best Bees Company has developed innovative approaches and data that are now used by such institutions as NASA, MIT, Harvard, and National Geographic.

The Best Bees Company is a hub for scientists, artists, and adventurers, where a culture of creativity and environmental stewardship thrive. Our staff of driven professionals dedicates themselves to developing cutting-edge and resourceful ways of ensuring bee health, global food security, and client engagement.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Roxbury, MA 02119: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Account management: 1 year (Preferred)

Work Location: Hybrid remote in Roxbury, MA 02119

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