Job description

Access Care Representative, Vestal

United Health Services is seeking an Access Care Representative to join our MOB Plant Operations team in Vestal, NY. This is a BENEFITS-ELIGIBLE position.

Shift: Days

Hours per week: 40

Salary range: $16.35 - $22.13/hour, depending on experience

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Access Care Representative Overview

Under supervision, performs secretarial duties, utilizing knowledge of medical terminology and hospital, clinical, or laboratory procedures.

Access Care Representative Key Responsibilities and Expectations

Greets customers with a positive and friendly approach at every interaction.

Provides detailed quality service via phone, electronic messaging or in person.

Performs registration, scheduling and insurance verification as outlined by CMH Policy.

Maintains awareness of patient wait times and works with team to provide updated information regarding any delays.

Answers patient questions and provides information as necessary in compliance with HIPAA guidelines.

Balances financial drawer and batches at the completion of each day.

Analyzes financial work list and takes corrective actions as directed.

Maintains awareness of supplies, restock and order as necessary.

Scans documents into Next Gen as outlined by CMH Policy.

Promotes and facilitates the compliance and of HFAP, NYS DOH, Infection Control and all regulatory standards.

Participates in Performance Improvement activities within the office.

Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation

Position Qualifications

Minimum:
High School Diploma or equivalent

Preferred:
Two years’ experience in medical environment with working knowledge of insurance applicable to outpatient medical care.
Proficient computer skills, knowledge of Medical Terminology, experience with scheduling

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