Job description

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Server for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

As a Server, you will provide guests with quality customer service by demonstrating excellent knowledge of all menu items. Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.

ESSENTIAL RESPONSIBILITIES:

• Embody the values + guiding principles of Hotel Drover
• Assist culinary staff with front line set up
• Ability to manage multiple functions and deliver results in a demanding, fast paced environment
• Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand
• Greet and welcome our guests.
• Provide support and assistance, when possible, to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform side work.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management

MUST HAVES:

• Passion for creating amazing experience for our clients and guests
• Good knowledge of Food and Beverage items
• Creative thinking and strategic skills
• Flexible schedule, able to work evenings, weekends, and holidays.

QUALIFICATIONS:

• Minimum of 2 year of experience as a server in a high-volume casual or fine dining restaurant, hotel preferred.
• Experience with Micros & Open Table preferred
• Must be TABC & Food Handler certified
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• The team member is required to perform all necessary duties of the job. The team member must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:

• Personal and professional growth opportunities
• Workplace culture with heart and soul
• Wellbeing benefits for you and your family
• Paid time off
• Career experience of a lifetime

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious

Job Type: Full-time

Pay: From $2.13 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Fort Worth, TX: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• serving: 1 year (Preferred)

Work Location: One location

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