Job description

Job Summary

Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime. Responsible for providing high-end customer service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to assist with any of our customers’ questions and provide premium products.

Job Specifications

• Starting Wage: $25/hour
• Shift & Schedule Availability: Full Time Available
• Skill Level: Advanced
• Location: True North, Ritz Carlton

Job Responsibilities

• Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
• Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Other duties as assigned, including specialty areas like merchandising and rentals

Job Requirements

• High School Diploma or GED Equivalent; Business area training or education preferred
• 1-3 years of retail supervisor experience; ski industry preferred.
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, and weekends
• Must be able to communicate fluently in English

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Truckee, CA 96161: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This role requires a high level of guest service. Briefly describe your background in guest service or why you think you would excel in this position.
• This job is in an alpine environment, will you be able to reliably commute in variable weather conditions?

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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